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About Laurent Flores

Laurent Flores, PhD is founder and CEO of crmmetrix, the customer-listening company that builds relationships and drives innovation. Laurent drives the crmmetrix vision while consulting with Fortune 500 clients worldwide from crmmetrix offices in New York, Paris, Singapore and Shanghai. He is a frequent speaker on the topic of relationship marketing, WOM, innovation and website effectiveness at international conferences such as WOMMA, AMA, ARF, MSI and ESOMAR. He sits on the ESOMAR board (the World Research Association) and is a member of teh first elected board of directors of WOMMA, the Word of Mouth Marketing Association. Laurent blogs at www.CustomerListening.com
The French Blogosphere: Branding and Communication

More than one-quarter (26.7%) of the French online population visit a blog at least once a month.