iPhone 4 Owners to Get Free Cases or Refunds
Apple kicked off today’s press conference by playing a YouTube video of the iPhone antenna song, which can be seen below:
Steve Jobs acknowledged that Apple isn’t perfect and that phones aren’t either, but he says the company wants to make users happy.
Jobs says they’ve sold 3 million iPhone 4s since launch and points out that it was called the top smartphone by various publications.
He says the antenna issues aren’t unique to the iPhone, and points out the BlackBerry Bold 9700, the Droid Eris from HTC, the Omnia 2 from Samsung. He says there are more and that every one has "weak spots."
Jobs says Apple hasn’t figured out its "way around the laws of physics yet."
Jobs recommends every iPhone owner update to iOS 4.0.1, and Apple is going to give everyone a free case. Those who have bought one will get a refund, and they’ll do this through the end of September. Some had already been suggesting this as a solution. Apparently Jobs liked the idea.
People can also take their iPhone 4s back for a refund if that’s what they want to do (provided they’re not damaged).
Jobs also reiterated that the iPhone will be coming to 17 new countries this month.
He mentioned that Apple stores had 60m customers last quarter.
Apple will not give refunds for third-party cases.
Update: Video of the press conference can be viewed here.
(HT: gdgt live)