Read WebProNews
With Friends!

10 Reasons Social Media isn’t Replacing Email

Vertical Response CEO Adds 11-20

Get the WebProNews Newsletter!
Top Rated White Papers and Resources
There are 56 Comments. Add Yours.
  1. I dont think either of them has an advantage over the other. Instead, both email and social media will be excellent modes of marketimg if used in combination with one another.

  2. An interesting topic but I feel it’s point 5 which will ensure email endures (though there are a couple of others I weigh quite heavily). As for email being successful? I think you’re last paragraph needs some further context. The results published and the many user reports we receive and hear about indicate that email marketing is still a numbers game. It remains the case that the more specific you are with your marketing, email or otherwise, the more success you’ll inevitably have. Good topic!

  3. The reporting and targeting tools you can use in email marketing make email marketing a crucial part of your overall marketing strategy. When you utilitize automated marketing in a campaign you are able to decipher how to target your clients depending on their interactions with your email. If they don’t open the the email you can send them direct mail. If they click on a link promoting your upcoming event you can follow up with an email about the event.

    You just don’t have these same capabilities within social media. Social media serves as a great way to reach the masses and drive people to be interested in your company and visit your site. It is to educate and spread the good news about your company/industry. Email marketing takes it to the next level and invites them to become loyal customers.

    Email marketing is not dead, nor is it fading into the background. If you are not using email marketing as a marketing tool along side your social media tactics you are the one missing out.

    To read more about our email marketing ideas, visit our blog – http://swiftpage.wordpress.com

  4. AnthroDragon

    I’d say we’re more in danger of losing the skill of hand writing than losing email. and Handwriting is going very slowly, we probably won’t see the near end of it for at least 50 years.

  5. Hey Mate, I’ve read a couple of posts on your blog and I love your style. I am going to subscribe to your RSS feed :)

    • Chris Crum

      Fantastic. Thank you.

  6. Guest

    Email, as it is now, is of little real use.

    Most messages get bounced back due to incorrect input. Often the boxes are full or abandoned as people will change their email and without a net form of NCOA (National Change of Address), you don’t know where they have gone to.

    There is still no method to know who is who and who is where like you get with physical addresses. And that will always be the big issue with current email. It is akin to sending smoke signals. Maybe people will see it, maybe the wind will blow it away.

    And if you use email lists, you either get junk, old emails or you are thought of as a spammer.

    Even if you make a good site, get people to come, capture their info, market them in a good way; people change their email addresses (often like socks) and you lose contact with them. Especially if they are not web savvy and keep no permanent address like their own domain. It does no good if the email you started with was bingo1997@aol.com and every year it changes to bingo1998, 1999, 2000, etc. And there are people that do that!

    Having a good site, blog, social account and making it valuable even when you don’t want to sell a service or good; is the sure way to keep them. They come to YOU and keep YOU updated because they see value in YOU. On the flip side, YOU have to keep them entertained, informed and cultivate a relationship with them. That means time, data management and focus.

    Most companies don’t WANT to do that as it means money. Yet it is critical to do it in this consumer economy. It is no different than the old days when a grocer would know every customer by name, knew their spouse, their kids and what they buy or need all the time. That made it personal. And the customer would share updates on what they were up to, how the week was going, if the kids were doing well in school. And the merchant remembered it and ran with it.

    That means sites that ARE social. Ones where it is not just the company talking AT you, but WITH you. Faceless conglomerates will not do as well as connected, personal ones.

    Email, right now, cannot be tracked as easily as daily or weekly visits from your customers.

    Cursor_

  7. Guest

    In other countries (France and Moldovia), when there have been protests and civil unrest, the government shut down the social networks, like Facebook, so that people could not organize quickly. However, I never read or heard that these governments shut down email communications. So, email has its own role in times of unrest.

  8. Greaner

    So who actually uses social networks and what do they use it for?
    Perhaps some business as a work around poor mans conferencing tool?

    Otherwise it seems to me that the users are needy people with a lot of time on their hands – perhaps government workers with desk jobs? Stay at home wives ro husbands or the indigent who have internet access.

    or of course teenagers – Wait a minute! I think that says it all right there – Social networks are used by teenagers and older people who still behave like teenagers whenever they can!

    People who need to communicate in an effective, safe and efficient way will opt for email unless something better comes along.
    Of course we must realize that email is the new phone messaging tool for people who are too busy actually earning a living to be on the phone or answering messaging all day.

    So if a better messaging tool comes along it might replace email – social media isn’t it!

    IMHO

  9. Email is one of the greatest communication tools ever invented.

  10. Guest

    I think both will evolve a bit and combine or blend into one glob, like a homepage with multiple features. Texting and short emails are about the same thing.
    If email providers could control spam, (gmail come up with a way) I think email would easily continue to prosper.

  11. Social Media websites and email serve two very different functions. And while you can do without social media websites, you can’t do without email for business purposes (and most likely for personal purposes as well). In fact, social media websites even rely on email to some extent, not the other way around.

    I can’t believe somebody from The Wall Street Journal wrote such a ridiculous article.

  12. Loraine Antrim

    There’s a flaw in reasoning here. The idea of social media replacing email or the reverse thinking, that email isn’t going away represent extremes. If the web has taught us anything, it’s that technology and how we interact with it is in flux. Both email and social media are morphing, and and they will continue to transform. Will one outlive the other? Not sure…no one can be. But we can be sure that technologies will augment and expand the uses of all the social media and email and text. We might end up with a combined model. Loraine Antrim

  13. Catherine

    Email certainly isn’t going to go away; it will, however, be redefined, emulated and integrated in the same manner Google Wave’s shooting for. Like anything over the Internet, it’s going to morph to keep up with the needs and wants of the user – i.e. easier login methods over all networks, merging media resources for point and click management. Sure you’ve got your online and offline status, but as the article mentions, it doesn’t make a difference to email – it’s going to sit there until you deal with it.

  14. email will always exist, it’s THE most basic communication channel on internet for ever, whether is web1.0 or 2.0 or 3.0 whatever. And like any product in the market it will keep evolving, companies will keep coming up with new features and people will keep flocking to them. In internet also I guess we have generations, the first generations took up hotmail (so someone using hotmail account mostly tells you that he would be 30, 35+), then someone came up with names which people can relate with professionally, like doctor.com, journalist com. Post Gmail massacre Yahoo now has ymail. Its pretty interesting to look back at email history.

  15. With the exception for some mega online brands that have built followings I hear the question all the time from businesses, “how do I let people know about my blog or wiki or own branded community social network?”

    One of the biggest hurdles for businesses to climb is getting people to their standalone social media site. If people don’t subscribe to RSS how else is a business to notify people of content? Not all businesses want to juggle Twitter, LinkedIn and Facebook for the sake of not using email.

    BTW Chris, great articles. I’ve been following you and your content keeps getting better and more solid over time. Great work.

  16. Finally! Yes, email is not dead. There are still plenty of applications to email marketing. We all use email, without one we couldn’t use social media. Just because social media is the newest rave, doesn’t mean it’s time to boot out the old. They both exist and are both effective. Here’s a good compliment to this article: http://www.onlinemarketingconnect.com/nomanisaniland/2009/10/current-and-future-use-of-email-info-sources/comment-page-1/#comment-2

  17. I suppose it’s possible that email will fall eventually into business only category, with personal users not really needing to interact in this way. People always look for the easiest path to a goal and private messages and wlal posts fill that spot when on a social networking site.

    Certainly I won’t write someone an email outside work unless I believe it to be fairly sensitive in nature or quite long.

  18. I agree with this. Email is still popular. I asked my friends if they open facebook or their email first and they said email. It’s just that the email is more formal compared to the social media thing.

  19. Replaced no. why would it?. It is more direct and not so invasive of privacy as Facebook.However I for one no longer read the majority of emails that come into my box and have become an instant deleter so I would say for Interent marketing it is not going to work so well.Infact Marketers will have to work even harder and smarter in the future.

  20. Guest

    Um, hello? You missed the one HUGE reason social media will never replace email: sending files! You can’t even use Facebook or myspace to send files to people, and even if you could, it wouldn’t be a very efficient way to do so.

  21. Douglas Gross

    Facebook CEOs are like all CEOs. They are pencil pushers. They don’t know anything about technology. They believe in statistics. They get paid to play. Social media and email are two entirely different things. The only thing social media does the same as email is display text. The way Facebook comes to the conclusion social media will replace email is because only 11% of teenagers use email. But, they are talking about the least productive group they could possibly be sampling. Teenagers don’t have to share files, send out resumes, forward messages, and (most of all) the majority of their messages can be made public. When you are an adult you use your email to be productive and you need privacy. Kids get to play and even if they should keep communications private, they usually don’t. It is incorrect to judge the continued success of email on the basis of MySpace or Facebook. While those sites may be fun, they are about as useful as bubble gum is for the brain.

What do you think? Respond.

Your email address will not be published. Required fields are marked *

*

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>